If you do not have an active subscription of Chatroom, you can purchase here.

Once you have paid your subscription, you will be contacted with access information and further details.

Frequently Asked Questions

There are three methods for gaining access to the Reuters Messenger software, depending on your setup/preferences. The first two open a web based application, whereas the third downloads the Thomson Reuters Eikon Messenger Standalone Application to your desktop.
1. Web based access:
a) Link for Firefox, Internet Explorer and Opera browsers:
https://collab.thomsonreuters.com/messenger/
b) Link for Google Chrome browser:
https://collab.thomsonreuters.com/eikonmessenger/login

2. Thomson Reuters Eikon Messenger Standalone Application:
To download the Standalone Messenger App please follow the instructions here:
https://eikonmessenger.com/downloads/

To access the Chatrooms you will require a username and password from FXWW. This can be obtained by either:

a) Applying for a one-off free two week trial here
b) Subscribing for full access to the FXWW Chatroom here

Please check that you do not have CAPSLOCK on, as the password is case sensitive. If it still does not work, please contact us on chatroom@fxww.com and a new one will be sent.

If you need to reset your password for the FXWW Chat Room service, please go to https://collab.thomsonreuters.com/Collab-admin/RMPasswordMgmt/WebUI/PasswordReset.aspx
If you have installed the Thomson Reuters Messenger software, you can access the instructions on how to reset your password from the Thomson Reuters Messenger Help:

Further information about the Thomson Reuters Messenger is available at https://customers.reuters.com/rph/messenger/sliver.aspx

Full detailed FAQ

You can download and check out the full version of ChatRoom FAQ