Latest Google Chrome upgrade conflicts with FXWW Connect

*You can click on the images in this article to enlarge.


We are having an issue with the latest  Chrome upgrade and some users may be experiencing connectivity problems after their chrome has been updated to 42.0.2311.90.

Here is what you may be seeing when you click “Launch FXWW Connect”:



To solve the problem, please follow these simple steps:

1. Open this link:



2. Activate NPAPI (see attached screenshot) and perform browser reboot afterwards.
*In some rare cases it may be necessary to quit your browser and re-open it again if relaunching doesn’t fix the issue.

3. Go to your Launch FXWW Connect Page, and refresh the page.

Click on Launch FXWW Connect button to launch the program.



4.It may take up to 2 minutes to launch the program on the first occasion. Whilst loading, you will see this FXWW logo.


5. Then you should be able to use FXWW Connect as normal.



Alternative solution if you do not want to enable NPAPI in Chrome:

Internet Explorer, Safari or Firefox all support FXWW Connect. Please ensure you have installed the latest version of java. More details can be found via FXWW Connect FAQ.

What’s next?

We are working on a permanent solution that ensures compatibility of the latest version of Chrome with FXWW Connect.

Still have issues?

Please feel free to contact us, we’ll get back to you asap.